Q Are the cookie sold by the dozen?
A: Yes, by the dozen with USPS priority shipping.
Q: What flavor are the cookies?
A: Delicious sugar/shortbread cookies dipped in white royal icing and topped with your photo.
Q: How fast can we have the cookies delivered?
A: Rush orders will arrive in 2 days but you will need to call us - 1-877-545-2343. General lead time is 1 1/2 weeks.
Q: Are cookies individually wrapped?
A: Yes, They arrive in clear cello bags (ready to serve). We can add garland as a decorative touch to the bags at your request.
Q: How do I send my picture to you?
A: 90% of the photos are emailed to firstname.lastname@example.org with your photo included as an attached file. Be sure to include your name and phone number. If you are not comfortable emailing, you may mail your photo to the address below. We always call you when your photo arrives and you will receive it back with your order.
Q: How do you keep the cookies from breaking in shipping?
A: We layer the cookies between rows of bubble wrap to keep them secure so this is rarely an issue. We also try to deliver the cookies at least 4 days ahead of time just in case.
Q: Should we refrigerate the cookies?
A: No. We recommend keeping the cookies in a cool dry place or at room temperature - but NOT in the refrigerator because condensation could distort the photo.
Q: If we need a cake fondant, does it come with a cake?
A: We cannot ship cakes through the mail, but we can put your photo on a cake fondant that you can place on top or your cakes.
Q: Can you ship anywhere in the USA?
A: Yes. This is an 8 - year established business where we've been shipping anywhere in the USA and sometimes Canada.
Q: How do I chose the right photo?
A: We suggest choosing a clear photo (wallet size or larger) that captures the personality of the person. Color - Black/White - Brown/White are fine. We will do the cropping and editing for you. Then, it's always fun to add a text that you know they will love.
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All orders must be prepaid. Use your credit card on our Shopping Cart and email in your photo OR complete the cookie or topper / fondant Order Form and mail it in with your photo. Unless an error was made on our part, no refunds will be given as these personalized gifts can not be resold.Sound Expressions, LLC
Attn: Party Photo Favors
20 Calais Drive
Reading, Pennsylvania 19605; USA
Phone: 570-213-7962 (M-F 8:30 a.m. to 4:30 p.m; EST)
Toll Free: 877-545-2343
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